General Information

  • The online store WWW.WOOL-ART.COM informs its users of the following general information:

    • The online store is owned by BRANKA GOLUBOVIĆ PR PROIZVODNJA PLETENE I KUKIČANE ODEĆE WOOL ART SKRŽUTI, Ljube Stojanovića 147, 31206 Skržuti, Serbia, which is also the legal entity responsible for collecting user data.
    • The primary purpose of data collection is to ensure the smooth operation of the online store and the electronic commerce process in accordance with the Law on Electronic Commerce (“Official Gazette of the RS”, Nos. 41/2009, 95/2013 and 52/2019) while ensuring the safety and security of its users.
    • Collected data is used in accordance with good business practices, the Law on Personal Data Protection (“Official Gazette of the RS”, No. 87/2018)as well as other relevant bylaws governing this area. BRANKA GOLUBOVIĆ PR PROIZVODNJA PLETENE I KUKIČANE ODEĆE WOOL ART SKRŽUTI, Ljube Stojanovića 147, 31206 Skržuti, Serbia, undertakes to store and process collected data in compliance with all the above regulations.
    • State authorities may exercise the right to access data based on the law and/or a court decision.
    • Personal data is required for registration and purchases in our online store. If registration or purchase is not required, providing personal data is not mandatory.
    • Users of the online store may withdraw their consent for the collection, processing, and use of their data at any time, which will be explained in more detail below.

Data Collection

To successfully process an order placed through our online store, we require your full name, address, e-mail address, and contact phone number. Using this data, we are able to confirm your order, inform you about its current status, and deliver the ordered products. Registration or login to our online store implies the user’s consent to receive e-mail, SMS, and other notifications from the store.

Data Retention and Updates

Collected data will not be retained by the online store longer than necessary to fulfill its primary purpose. If there is a legal justification or obligation, the data may be retained for a longer period until such obligation is fulfilled. If there is a legally prescribed data retention period, BRANKA GOLUBOVIĆ PR PROIZVODNJA PLETENE I KUKIČANE ODEĆE WOOL ART SKRŽUTI will retain the data for that period and delete it after its expiration. Customers may request access to their personal data at any time, as well as request corrections, updates, deletion, or withdrawal of consent for further processing by sending a request to: info@wool-art.com

Security of Collected Data

We apply the most advanced organizational, personnel, and technical measures to protect personal data from unauthorized access, loss, misuse, or alteration.

The online store stores collected data on a secure server.

Since data transmission over the internet is inherently insecure, the online store cannot guarantee absolute protection against access by third parties.

Users are responsible for protecting their access credentials (username and password).

When entering payment card details, sensitive information is transmitted over public networks in a secure (encrypted) form using SSL protocol and PKI systems, which represent the most advanced cryptographic technologies currently available.

Payment data security during purchases is guaranteed by the payment card processor Raiffeisen Bank Belgrade, meaning that the entire payment process takes place on the bank’s secure pages. At no point are payment card details accessible to our system.

Access to Data

Only authorized personnel may enter, access, and process data. Access to data stored in paper form is limited exclusively to authorized persons. All employees are responsible for complying with privacy protection principles in accordance with the applicable law and related bylaws. The user understands and agrees that the security integrity and privacy of their data cannot be guaranteed with absolute certainty.

Cookies

In addition to the data mentioned above, the online store collects, analyzes, and processes data about the products that visitors search for and purchase, as well as the pages they visit. For this purpose, cookies are used, which allow insight into such information.

A cookie is a unique text file stored on the user’s hard drive by a web server and can only be read by the web server that created it. Cookies cannot be used to run programs or deliver viruses to a user’s computer or other device.

The purpose of cookies is to facilitate the user’s browsing experience, save time, and make shopping easier and more convenient.

As the owner of the online store www.wool-art.com , BRANKA GOLUBOVIĆ PR PROIZVODNJA PLETENE I KUKIČANE ODEĆE WOOL ART SKRŽUTI undertakes not to misuse or use such data for any other purposes.

Privacy Policy Updates

The online store reserves the right to update, amend, or supplement this Privacy Policy at any time. The user may, but does not have to, be notified of such changes via e-mail or SMS. Therefore, users are advised to periodically review the Privacy Policy in order to stay informed about any updates or changes.